oXya offers a differentiated approach to our customers: Personal Touch & Dedicated Team. An experienced, local team of SAP experts, which is assigned as a dedicated resource to your customer account.
Each team consists of 8-12 experts, has all necessary skillset (SAP Basis, DB, OS, hardware, etc.), and handles everything for you:
- Team has deep familiarity with your specific operations and systems; you always speak with the same people, not a new support person for each ticket.
- Same team works on designing your SAP landscape, upgrades, migrations, and ongoing Run Management for you.
- When you have an issue, you call the team directly; no call center or “leave a message and we’ll call you back”.
All of the above lead to high-touch support, proactive measures to prevent future issues, and significantly faster problem resolution.